From our ears, to your practice

While we strive to provide all of our clients with the finest customer service possible, we do receive ongoing feedback on how we may continue to improve our products and services. In doing so, many of our physicians have commented on how they strive to improve customer service in their own practice. As a result, we thought we would share some of those ideas with all of you.

Has there ever been a time where you have spoken to a patient and never heard back from them again? Does it make you wonder if it was something you said or didn't say? Or was it a staff member that may have forgotten to greet the patient as they walked in?

The following are tips given to us by your colleagues, on how to find out if you're meeting your patients expectations of customer service:

Tip #1: Create a 5 question Survey for your patients to fill out after their consultation or treatment. Give them a free promotional gift for participating, such as a pen or a stress ball with your clinics contact information (this exercise has two purposes; it allows you to receive feedback from your patients, and it gives you free advertising)

Tip #2: Add a comments/suggestions box at the front desk where your patients can anonymously provide feedback on their experiences in your practice.

Tip #3: At one of your staff meetings, have your employees give suggestions on how to improve your overall quality of service. Offer an incentive to the employee that offers the most productive ideas.

These tips can help your practice improve the quality of service demanded by patients, and in return help draw new patient referrals.

If you would like additional information or tips please contact the Customer Care Center at customer@axiomworldwide.com. We look forward to hearing from you.

Are you looking for an alternative pain relief product?
 


Learn more about Essential Oxygen Oil™ intended for temporary relief of minor aches and pains!

Essential Oxygen Oil^TM helps reduce pains and aches associated with arthritis, simple backache, strains, bruises, sprains and leg cramps. Without sufficient oxygen, your muscles will reduce glucose into lactate and release hydrogen ions into the muscles that cause lactic acid build up, leading to pain, cramps and muscle fatigue. Applying the Essential Oxygen Oil to these areas will transport oxygen where it is deficient to restore oxygen supply and reduce inflammation in cells. Improved oxygen supply can assist physically stressed areas of the body in natural healing.

To apply, you simply massage the affected areas generously 2 to 3 times a day. The Essential Oxygen Oil is so well absorbed you are not left with the greasy feel that some other over the counter products can leave you with.  The oil is all-natural and contains no steroids. The natural herb it contains is in the family of groundnuts, similar to peanuts.

Many prescription pain relief products have negative side effects such as (but not limited to): increase in heart attack or stroke, ulcers and bleeding, and other cardiovascular and gastrointestinal damage. With the Essential Oxygen Oil, you obtain relief without those potentially fatal side effects and you can use the product long term.  Essential Oxygen Oil is recommended for use before and after physical exercise or any activity that puts strain on muscles, joints and tendons.  It is also great to use in conjunction with massage therapy and patients being treated with the DRX9000 True Non-Surgical Spinal Decompression Therapy.

The makers of Essential Oxygen Oil, CreoMed, Inc, are dedicated to providing their clients with the highest quality products that are created from a sound scientific foundation, the science behind nature. They recognize and join today's consumer in the quest for natural health remedies and offer an innovative family of products that are proven and clinically tested. To learn more about Essential Oxygen Oil and CreoMed, Inc, please visit www.creomed.com or call 866-750-CREO.

All information on this newsletter is intended for your general knowledge only and is not a substitute for medical advice or treatment for specific medical conditions. We can not and do not give you medical advice. We do not recommend the self-management of health problems. Information obtained by using our products or services is not exhaustive and does not cover all diseases, ailments, physical conditions or their treatment. Should you have any healthcare related questions, please call or see your physician or other health care provider promptly. You should never disregard medical advice or delay in seeking it because of something you have read here. 

Axiom Worldwide's Marketing Authorization Holder (MAH) Receives Marketing License for the DRX9000™

Kay Ball, RN, MSA, CNOR, FAAN

My back problems began in 1989 when our van smashed into the side of a flatbed truck. While the seatbelt I was wearing saved my life, the impact left me with some major injuries.

The first part of my small colon ruptured leading to peritonitis and pancreatitis. The force of the collision broke a spinous process on my back and realigned my vertebrae in the lower spinal area. In 2004 (15 years after my accident), I was diagnosed with advanced degenerative disc disease from L2 through S-1.

As the pain progressed, my spinal orthopedic surgeon recommended a series of treatments to avoid surgery. I had weeks of physical therapy, took large amounts of prescription pain killers, had two spinal injections, and acupuncture all in the span of a year.  

The pain only became worse.

As a surgical nurse, I'm constantly on my feet. I also travel extensively throughout the world lecturing on laser technology and endoscopy. My back problems were not willing to comply with my busy schedule, and I wasn't about to give up.

As my quality of life continued to decline, I reluctantly decided that surgery was my only option. The spinal fusion was scheduled.

I e-mailed a friend about my upcoming surgery. She immediately protested and told me to search DRX9000™ online to find out more about it. Knowing I had nothing to lose, I did as instructed. I was pleasantly surprised to learn about this amazing state-of-the-art technology. Within minutes of emailing Axiom for more information, I got an email reply with a doctor that was about 7 miles from my home. I was seen the next day. What service!

From the moment I walked through the door, my needs, questions, and concerns were addressed. After having more x-rays to determine if I was an appropriate candidate for treatment, my doctor commented that my back would be a challenge but he thought I would benefit from the treatments. I started the next week. After only one week, I began to notice a decrease in pain. Over the next couple weeks, the pain became a discomfort, and now it's only an annoyance. I continue to be treated and continue to be astounded at the success of the DRX9000™ treatment program.  

I strongly recommend this technology for anyone who is experiencing back pain or contemplating surgery. As a surgical nurse, I know the consequences of spinal procedures and have seen the successes and failures of surgical intervention. I know the recovery time involved. Being able to avoid spinal fusion was critical for me and the DRX9000™ made that option possible. Thank you for developing and promoting this technology.  

What a gift for better clinical outcomes and less invasive patient care!

To find a DRX9000™ physician near you, please click here.

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• Sciatica - A Commonly Known Herniated Or Bulging Disc Symptom and the DRX9000

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DRX9000™ Patient Success Stories

Watch and listen to real life patients discuss their
personal experiences with the DRX9000™






 

UPDATE - Which Electrical Stimulation Device Is Right For Your Patients?

We would like to announce that since this article , published in Issue 2 - Winter 2007 of Axiom's Better Health newsletter, the format of the EPS8000 & NVP8500 has changed.  The EPS8000 & NVP8500 are now available without the accessory cart, as shown below.


Electrical stimulation via either the EPS8000 or NVP8500, and venturi electrode application via the NVP8500, remains unchanged.  The new form factor satisfies customer requests for smaller units that can utilize existing space in clinics.  A venturi electrode tray adapter (not shown) comes standard with the units.  A simple accessory cart which accommodates the dimensions of the EPS and NVP units is available as an option.

Axiom continues to update its product line based on your feedback.  Axiom's customer base indicated they did not require a complex, larger cart with accessory shelving.  The new footprint for the EPS8000 & NVP8500 addresses this request, and still carries all of the regulatory and quality certifications Axiom customers have come to expect. 

Contact Axiom Worldwide at 877-438-0663 or visit us at www.AxiomWorldwide.com to find out more about the latest sales and pricing on these devices.

 

 

At Brican, we take a "Wellness" or "Lifetime Care" approach to Patient Education

 

Transform how you market your Chiropractic care and products at your office and in your community. Through our very affordable program it is our goal and purpose to help you develop and maintain a new enthusiasm for Chiropractic among all those who seek your care. 

Mediadoc™ brings patient education and excitement in the office, capitalizing on every minute spent by the patients before and after their adjustment.  Mediadoc™ will give your patients a greater understanding of what you do, so that they can more fully appreciate the real value of the adjustment improving patient retention and generating new referral business. 

Mediadoc™ a top of the line patient education system with over 13,000 captivating visual messages, 3000 backgrounds, powerful testimonials and product marketing features which is a modular system adaptable to any room configuration and starts to work for you immediately upon installation.

Some of its exclusive features are ability to program several shows at the same time and send different program selections to run in separate rooms, calendar advance programming feature, built-in create a slide and digital camera feature.

 

For more information call 1-800-644-1055 ext. 28 or visit us at www.bricancorp.com

General DRX9000™ Lumbar Applications Guidelines

The generalized guidelines below are to be used solely for the informational purposes of the healthcare provider and this information should NOT be relied on by non-professionals to make medical decisions. All decisions regarding diagnosis, treatment, management, and rehabilitation are the ultimate responsibility of the licensed healthcare provider.

 

(DRX9000™ SYSTEM)

 

INITIAL LOADING SUGGESTIONS

 
DAY-1: One half total body weight minus ten to twenty pounds.
DAY-2: One half total body weight. 
DAY-3: One half total body weight plus ten pounds.

 

SUBSEQUENT TREATMENTS:  One half total body weight plus ten pounds.

 

Loading guidelines may not be appropriate for all patients. Determination of all treatment parameters are at the discretion of the licensed physician. Not all patients with back pain are candidates for treatment with the DRX9000.

 

The above loading suggestions are general guidelines only. All treatment parameters must be determined in accordance with patient comfort and tolerance. DO NOT be afraid to use lower distractive loads if the patients condition warrants. The treatment objective is to reach the therapeutic load of one half total body weight plus ten pounds, however some patients may not achieve this goal. It is common for the progression toward a therapeutic load to require more than three days. Also, favorable outcomes may still occur if the patient is able to achieve a therapeutic response although unable to reach one half total body weight plus ten pounds.

 

All medical treatments and procedures have potential side effects. Treatment should be suspended for any patient exhibiting signs or symptoms of side effects and/or adverse reactions pending physician re-evaluation and the determination that continued treatment is appropriate. Under certain conditions patients treated on the DRX9000 may experience minor side effects consisting of transient discomfort or soreness.

 

 

CAUTION:  Safety necessitates a thorough understanding of the patients clinical presentation and physical characteristics. All patients undergoing non-surgical spinal decompression must have a thorough workup which includes a comprehensive history, complete review of systems, comprehensive physical examination, review of previous medical records, regional x-rays and stability studies, MRI imaging and other pertinent testing to rule out any red flag issues, quantify yellow flag issues and exclude known contraindications prior to treatment. It is the responsibility of the physician to determine the probability of a successful treatment outcome for each patient. Tissue characteristics such as disc viability or nerve viability as well as other pertinent health factors should be taken into consideration. Clinical decisions based on an individuals weight must be tempered by the patients ability to tolerate the prescribed treatment and weighed against the risk of possible injury. Exercise further caution when considering initial distractive loads greater than 100 pounds. Always weigh the potential benefits against potential risks.

 

 

Are you receiving consistent MD patient referrals?

As we continue to grow as an organization and provide valuable research on the efficacy of the DRX9000™ you will find that the number of medical doctors recommending this form of treatment will increase.

Until then it is up to those who offer the DRX9000 treatment to educate the primary care physicians, pain management physicians and other physicians about the DRX9000 therapy. In doing so, you will find that many MD's will begin referring his or her chronic low back pain patients to your practice.

One of the most important things to remember when it comes to medical doctors is that they only want to see peer-reviewed papers, abstracts and articles. They are not interested in listening to theories or personal belief, but simply wish to review the scientific data. 

In order to facilitate the process of gaining recognition from medical doctors in your community and educating them on the DRX9000™ treatment, we have developed a 5 Step MD Referral Program for you to utilize.

You can implement our 5 Step Referral Program immediately, with the cooperation of your next DRX9000™ patient.

To view a basic outline of our 5 Step MD Referral Program, please click here.

If you're a DRX9000™ physician and would like to receive a copy of the entire 5 Step MD Referral Program, please contact Amber Pacetti at apacetti@axiomworldwide.com

Our marketing department will begin featuring a new marketing program on each of our Better Health e-newsletters. Please submit any of your requests or suggestions to marketing@axiomworldwide.com