Remove Subscribers
About This Feature
Subscribers can be removed from your email newsletter on both a permanent and a non-permanent basis. You can remove subscribers from one or all of your groups either by copying and pasting their email addresses into Quick Removal or by uploading a CSV file.
How to Use This Feature
To remove email marketing subscribers from your account click "Subscribers” in the main menu, then select “Remove.” The first step will be choosing your removal methods. This is very important. There are three different steps for removing subscribers from your account.
[+] Step one: select the type of removal
- “Remove from Subscriber Groups” is non-permanent removal.
- "Delete Permanently" (unsubscribe) is permanent, forever, and cannot be undone. Permanently removed subscribers cannot be added back to your account and will be ignored if you try to upload them using your control panel.
[+] Step two: Select the Subscriber group to remove from
Select the Subscriber group to remove from, if using non-permanent removal. Check the box(es) next to the name of the subscriber group(s) you are removing the contacts from. Note: permanent removals do not require or allow you to select specific groups.
[+] Step three: Remove addresses
There are two methods to removing the subscriber addresses. You can use “Quick Remove” or “Remove from CSV.”
To use Quick Remove:
- Copy and paste email addresses into the text box. You can separate the addresses by commas, spaces, semicolons, or line breaks.
- Now click “Remove.” In a few moments you’ll see a message letting you know the request has been completed.
To Remove from CSV:
- To remove subscribers using a Comma Separated Values (CSV) file, you first need a CSV file with the correct headers. A CSV file is a spreadsheet document saved in a CSV format. The CSV download link is located above the "Browse" button.
- Open your CSV file and copy your subscriber's emails into the correct columns. Make sure to save it again as a CSV file.
- On the Subscriber Removal page, click “Browse” to locate your CSV file. Next, click “Upload.”
- Monitor the progress of the removal by clicking “Reports” on the main MNB menu. Select “Activity.” There will be an upload/error report for the file you uploaded.
Special Note: MyNewsletterBuilder (MNB) keeps a 30 day record of ALL deleted, unsubscribed, and otherwise permanently removed addresses.